Online purchase guides

Compliance and prevention

Check product safety

Reference, notice, seller and alerts RememberConso: a checklist for toys, appliances, cosmetics and everyday products.

• Identify the product and the responsible seller.
• Read age, use, compatibility and warnings.
• See reminders for the exact reference.

Check the checklist : Check the safety of a product

Second hand

Second-hand or refurbished

Condition, battery, accessories, warranty and seller: a convenient checklist to compare a used or reconditioned product before purchase.

View the fictional worked example : Used or reconditioned

• Read the definition of the grade specific to each seller.
• Identify the professional or special status of the seller.
• Check battery, accessories, compatibility and locking.

Check the checklist : Used or reconditioned

Before a new purchase

Repair or replace an appliance

A method for comparing diagnostic, repair estimate, new or reconditioned replacement, cost of use and life uncertainty.

View the fictional worked example : Repair or replace a device

• Describe the symptom and keep the exact reference.
• Ask for a quote that separates diagnostics, parts, labour and transport.
• Compare the same service over the same duration.

Check the checklist : Repair or replace a device

Kitchen equipment

Choose a frying pan or saucepan

Check the compatibility with your plate, the useful dimensions, the contents of the batch and the instructions for heating, cleaning and switching to the oven.

View the fictional worked example : Choose a pan or pan

• Confirm model compatible with plate.
• Measure the useful surface and storage.
• Count containers, lids and handles separately.

Check the checklist : Choose a pan or pan

Home equipment

Appliances and running costs

Compare the capacity, consumption, noise, installation and maintenance of your household appliances with an example of how to calculate the cost of use.

View the fictional worked example : Appliances and cost of use

• Compare close useful capabilities.
• Read unit: annual consumption or by number of cycles.
• Add delivery, connection and possible accessories.

Check the checklist : Appliances and cost of use

Kitchen and storage

Choose food storage containers

Compare food containers according to storage, transport, heating, temperature limits and cleaning instructions.

View the fictional worked example : Choosing food boxes

• Describe food, temperatures and transport.
• Check separately container and lid.
• Measure useful volume and external dimensions.

Check the checklist : Choosing food boxes

Small appliances

Compare coffee machines

Compare a coffee machine according to the drinks, cost of consumables, congestion, cleaning and maintenance instructions of the model.

View the fictional worked example : Compare a coffee machine

• Count the beverages and recipes actually used.
• Measure access to the tank and removable components.
• Calculate consumables and accessories over a common period.

Check the checklist : Compare a coffee machine

Maintenance of the house

Choose a suitable vacuum cleaner

Compare the vacuum cleaners according to your floors, stairs, accessories included, handling, consumables and maintenance instructions of the model.

View the fictional worked example : Choose a suitable vacuum cleaner

• Inventory soil and obstacles.
• Compare the accessories of the reference sold.
• Test handling, emptying and storage.

Check the checklist : Choose a suitable vacuum cleaner

Television and audiovisual equipment

Choose a television for your room

Compare a TV according to room, dimensions, devices to connect, applications, energy label and complete installation.

View the fictional worked example : Choose a TV for your room

• Measure screen with foot and installation.
• List each device to be connected.
• Check applications and functions of the reference.

Check the checklist : Choose a TV for your room

Daily audio

Choose headphones or earphones

Compare headphones and headphones according to the devices used, connections, comfort, calls, charging and maintenance information.

View the fictional worked example : Choose helmet or headphones

• Apparatus listed.
• Format tested if possible.
• Conditions of autonomy read.

Check the checklist : Choose helmet or headphones

Defective product

Make a warranty claim

Default, proof of purchase, repair, replacement and commercial warranty: arrange a clear request with the right contact person.

• First address the professional seller for compliance.
• Distinguish legal guarantee, commercial guarantee and SAV.
• Describe the defect with proportionate evidence.

Check the checklist : Play a guarantee