Frequently Asked Questions
Find detailed answers to understand the role of the directory, check a shop, compare several offers and use the cards with discernment. This page also explains the differences between a sign, a marketplace and a third party seller, as well as the information to keep after an order.
No. WORLD SHOPPING GUIDE The website does not offer a shopping cart, does not take any payment and does not manage the delivery or after-sales service. When you click on the official link of a shop, you leave the directory to consult the website of the sign concerned. The order and commercial relationship then take place directly with this seller.
No. A card serves as a reference for identifying a sign, understanding its activity and finding its official domain. Its presence does not constitute a certification, a trust mark, or an automatic recommendation. You must always check the prices, the conditions of sale, recent opinions, guarantees and the actual seller before ordering.
The directory lists players used by consumers in France, whether French or international. This diversity allows us to present a more faithful landscape of online commerce accessible to the French public. The origin indicated on a sheet remains a general reference: consult the legal mentions, the address of the company and the place of dispatch if this criterion influences your choice.
Use the proposal page with the exact name of the store, its official address, the most suitable category and a short description of its activity. You can add useful details in the message. Each application is placed on hold to check the domain, avoid duplication and keep a consistent ranking before publication.
Use the same form to indicate that it is a correction. Indicate the name of the shop, the official address and the element that you think is incorrect: activity, category, domain, country of origin or description. A clear explanation, accompanied by the address of the official page where the information can be verified, facilitates the processing of the report.
Look at the name displayed near the price or the purchase button, then open the merchant's card. Check its recent reviews, the country of shipment, the deadlines and the conditions of return specific to the offer. The marketplace can serve as an intermediary without being the company that actually sells or ships the product; this distinction is important to know who to contact after the purchase.
No. WORLD SHOPPING GUIDE presents the shops, their fields and their specialties, but does not follow the catalogues in real time. Prices, discounts, stocks, deadlines and delivery costs can change quickly. Only the information displayed by the official website at the time of the order allow you to know the offer actually offered.
Keep the order summary, invoice, tracking number, applicable terms of sale and exchanges with the customer service. In case of a damaged product or different from the order, also take pictures of the package and its contents. These elements allow you to submit a precise request when returning, complaining or acting under warranty.
Start by checking that the two offers cover the same reference, version and condition. Then add the delivery costs, the necessary options and the possible service or return charges. Finally, compare the seller's deadlines and identity: an identical total can correspond to very different services. See detailed method.
No. Look at the final price in the basket, the exact reference and the price used to calculate the discount. A pre-checked option or delivery fee can change the total. A promotion n Read the prices barrés et promotions.
Take the precise model, capacity, aesthetic grade as defined by the seller, battery condition, included accessories and advertised tests. Compare the price delivered to that of a new or comparable used product, then identify the seller and the conditions after purchase. Compare repackaged offers.
Keep the package, label, confirmation and delivery documents. Photograph the package and its contents before moving or discarding useful items. Then describe the facts in writing to the seller or platform with the order number, missing or damaged items and photos. Follow a problematic delivery.
Calculate the cost over the same period, with activation fee, options and rate after promotion. Check the coverage or functions you need, then the commitment, renewal and terms of termination. Keep the summary of the offer actually accepted. Compare a subscription.
Go away. universe of the directory, then filter by name, activity or other criteria available on the page. The results are used to discover comparable actors. Open the sheet to understand their specialty, then check the precise offer on the official site: prices and stocks are not synchronized here.
No. A battery cycle and an hour of use measure different things. Endurance in cycles describes ageing to a capacity threshold; runtime per charge is expressed in hours and minutes under a standardised test. Neither value alone determines a lifespan in years.
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